Customer Service Specialist

About PremFina

PremFina Ltd is a technology-led, private equity backed, London-based firm operating in the $80 billion global premium finance industry. Promoting financial inclusion, it enables the payment of insurance premiums via affordable monthly instalments. The company supplies insurance brokers and companies with financing facilities as well as a white label cloud-based Software-as-a-Service (SaaS). Nearly half of PremFina’s staff work within IT in the UK, Bulgaria and Poland. Its historic financial investors include Japan’s Rakuten Capital, the UK’s Draper Esprit, backed Silicon Valley billionaire Tim Draper and Thomvest Ventures, the VC firm of Canada’s Thomson family, known for its namesake Thomson Reuters Corp. More info at

The Client Support Specialist in Sofia will be expected to consistently provide first class customer service by working within agreed SLAs. You will be part of a team managing customers and insurance brokers.

Your contribution to something big

• Manage customer and client communication channels

• Maintaining logs/statistics for client services

• Perform administrative/back office processes

• Making suggestions to enhance the PremFina offering/service

• Maintains customer satisfaction by assisting Client Services with administration

back up support

• Pro-active in identifying new, or improvements to processes and procedures within

client services

Our ideal teammate has experience with/ knowledge in

• Outstanding language skills in English, additional languages are a bonus

• Strong customer relation skills

• Excellent computer literacy

• Ability to work Mon-Fri from 9am - 5.30pm GMT

• Ethics, team work and positive attitude

• Previous experience in customer care services will be a plus

Our offer

• Competitive salary package 

• Private healthcare insurance 

• 25 days paid leave to enjoy with your family and friends  

• Hobby voucher to the value of £750 to support your well-being and work-life balance 

• Food vouchers to the value of 80BGN

• Social vouchers to the value of 180 BGN

• Multisport card


Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!


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