Application Support Analyst

About PremFina

PremFina is a technology-led, private equity backed, London-based firm operating in the $80 billion global premium finance industry.  We supply insurance brokers and companies with financing facilities as well as a white label cloud-based Software-as-a-Service (SaaS).  

We're revolutionising the way people pay for insurance.  We have a team of over 80 people, located across the UK, Bulgaria and Poland - together we exist to help customers, empower our partners and transform the insurance industry for the better by creating a world where insurance is more accessible and affordable for everyone. We’re a fast-growing team, united by our belief in positive disruption to help contribute to a more inclusive society.

 

We do something amazing.  You can do something amazing.  Join us today!


Your contribution to something big

  • Maintain a detailed understanding of the product technically and functionally and make recommendations for product enhancements
  • Manage, investigate, resolve and/or escalate, pre- and post-implementation, issues via our ticketing systems
  • Involvement in all stages of the delivery cycle: from research to development, working closely with the developers and business analysts
  • Carrying out business process reviews with clients to ensure that existing processes are still relevant and that where change is required it is managed effectively to deliver improvements to business efficiency without upsetting the status quo
  • Thoroughly document product and process inconsistencies/issues/ software concerns for follow-up and/or resolution by the development team
  • Providing first and second line support including ad-hoc training to clients via email and remote sessions

Our ideal teammate will experience with/knowledge in

  • 1-2 years’ experience in a similar role
  • Excellent written and oral communication in English
  • Basic knowledge of SQL Databases, Network troubleshooting, Support of Windows 10, and MacOS based systems
  • Basic understanding of APIs and REST based Web Services, PL/SQL, Shell Scripting, Jira, Confluence, Office 365 Administration
  • An IT related degree qualification
  • An understanding of premium finance is an advantage

Your personality

  • Excellent communication skills, both verbal and written, are essential
  • Willingness to serve clients and be empathetic to their needs
  • High attention to detail and a keen emphasis on accuracy
  • Ability to work to deadlines, along with the flexibility to manage changing priorities and the ability to multi-task
  • Proven ability to sustain high level of performance under pressure and remain focused
  • Ability to self-motivate, self-manage and work both autonomously and as part of a team

Our offer

  • Competitive salary package
  • Company pension
  • 20 days paid leave to enjoy with your family and friends
  • Premium Additional Health Insurance for you with an option to add a family member
  • Hobby voucher to the value of £750 to support your well-being and work-life balance
  • Life insurance
  • Travel insurance
  • Multiple Tech & Non-Tech events
  • Fruity Afternoons & Beer Thursdays


Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

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